Returns & Exchanges
At Big Dogs, we want you to be completely satisfied with your purchase. If your gear doesn't fit or meet your expectations, you can return or exchange any unworn items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided at the end of the return process and secure it to your original packaging.
Drop Off Package
Take your package to any authorized carrier location; ensure all original tags are attached and the item is in its original condition.
Receive Your Refund
Once our warehouse inspects the returned items, your refund or exchange will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing